Shipping policy
Last updated: September 1, 2026
Thank you for shopping with Elevation PerTech. This Shipping Policy explains how orders placed through elevationpertech.com are processed and delivered.
Shipping Destinations
We currently ship only to addresses within the United States where a shipping option is available at checkout.
Available shipping destinations, carriers, services, and rates may vary depending on the delivery address and the products included in the order. If no shipping option is displayed for your address during checkout, we are currently unable to ship that order to the selected destination.
Order Processing
Processing time depends on whether a product is in stock, made to order, or offered for preorder. Any product-specific production or preorder estimate displayed on the product page applies in addition to carrier transit time.
In-Stock Products
Products that are in stock and do not display a made-to-order or preorder production period are generally processed and shipped within 1–2 business days after payment has been successfully completed.
Processing time includes final inspection, packaging, and preparation for carrier pickup or drop-off.
Made-to-Order Products
Certain Elevation PerTech products are manufactured in small batches or made to order. Made-to-order products are identified on the applicable product page.
Made-to-order products generally require approximately 5–7 business days for production and order processing before shipment unless a different timeframe is displayed on the product page. Products that are already manufactured and available may ship sooner.
The production timeframe shown on the product page is separate from the carrier's estimated transit time.
Preorder Products
Certain products may be offered for preorder when current inventory is unavailable or when additional units are being produced as part of an upcoming production batch.
Preorder products will be identified on the applicable product page along with the estimated fulfillment timeframe. Unless otherwise stated, payment is collected at checkout when the order is placed.
Preorders are generally fulfilled in the order they are received. Any estimated preorder shipping timeframe begins from the date the order is placed unless otherwise stated on the applicable product page.
Business Days
Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or federal holidays will begin processing on the next business day.
Production or Preorder Delays
We make reasonable efforts to manufacture, process, and ship orders within the timeframe stated on the applicable product page.
If we determine that we cannot ship an order within the estimated timeframe provided at the time of purchase, we will contact the customer using the email address provided during checkout with information regarding the delay and an updated shipping estimate when available.
When required, customers will be given the option to accept the revised shipping timeframe or cancel the affected unshipped item or order for a refund.
Shipping Rates and Services
Shipping charges are calculated and displayed at checkout based on factors such as the delivery address, package weight, package dimensions, and selected carrier service.
Available shipping services may include:
- USPS Ground Advantage
- USPS Priority Mail
- UPS Ground
Available carriers and services may vary depending on the destination and the products included in the order.
Estimated Delivery Times
Estimated carrier transit times generally are:
- USPS Ground Advantage: 2–5 business days
- USPS Priority Mail: 2–3 business days
- UPS Ground: 1–5 business days
Carrier transit estimates begin after the carrier accepts the shipment. They do not include Elevation PerTech's order-processing, manufacturing, or preorder production time.
Delivery dates shown at checkout or provided by a carrier are estimates and are not guaranteed. Weather, holidays, carrier disruptions, incorrect addresses, and other circumstances outside our control may cause delays.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has shipped.
Tracking information may take up to 48 hours to begin displaying movement after a shipping label is created. The creation of a shipping label does not necessarily mean that the carrier has taken possession of the package.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout. Please review your address carefully before submitting your order.
If you discover an address error, contact us immediately at orders@elevationpertech.com. We will make reasonable efforts to update the address, but we cannot guarantee that changes can be made after an order has entered processing or has shipped.
If an order is returned to us because of an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to retrieve the package, the customer may be responsible for the cost of reshipping the order.
If the address error was caused by Elevation PerTech, we will correct the shipment at no additional cost to the customer.
Multiple-Item Orders
Orders containing multiple products may be packaged together or shipped separately depending on product size, availability, production status, and packaging requirements.
If an order contains both an in-stock product and a made-to-order or preorder product, the order may be held until all items are ready to ship. Elevation PerTech may choose to ship available items separately at its discretion.
If we divide an order into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because Elevation PerTech chooses to divide an order into multiple packages.
Shipping Delays After Carrier Acceptance
Once a package has been accepted by the carrier, its movement and delivery schedule are managed by that carrier. However, if your shipment appears significantly delayed or has not received a tracking update for several business days, contact us at orders@elevationpertech.com. We will review the tracking information and assist with an appropriate carrier inquiry or claim when available.
Carrier delays do not automatically qualify an order for a refund while the package remains in transit.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location and with other members of your household.
- Check with neighbors, building management, or the carrier when applicable.
- Allow one additional business day, as some packages may be scanned as delivered shortly before they arrive.
If the package is still missing, contact us at orders@elevationpertech.com so we can review the shipment and determine whether a carrier inquiry or claim is appropriate.
Lost Packages
If a carrier confirms that a shipment was lost in transit, contact us at orders@elevationpertech.com. We will work with you and the carrier to determine an appropriate resolution, which may include a replacement or refund depending on product availability and the circumstances of the shipment.
Damaged Shipments
Please inspect your order promptly after delivery. If an item arrives damaged, contact us at orders@elevationpertech.com as soon as possible and no later than 7 calendar days after delivery.
Please include:
- Your order number
- A description of the damage
- Photographs of the damaged product
- Photographs of the shipping box and packaging
- A photograph of the shipping label
Please retain the product and all original packaging while the issue is being reviewed, as the carrier may require them for a damage claim.
For defective, incorrect, or damaged products, please also refer to our Return and Refund Policy.
Contact Us
For questions about shipping, tracking, address corrections, production status, preorders, or an existing order, contact:
Email: orders@elevationpertech.com
For general inquiries, contact:
Email: contact@elevationpertech.com
Elevation PerTech LLC
530 New Los Angeles Ave, #115-105
Moorpark, CA 93021
United States
Website: elevationpertech.com