Refund policy
We have a 30-day return policy. You have 30 days after receiving your order to request a return.
To be eligible for a return, the product must be unused, uninstalled, unmodified, and in the same condition in which it was received. It must also include its original packaging, components, accessories, and proof of purchase.
To request a return, contact us at returns@elevationpertech.com.
Authorized returns must be sent to:
Elevation PerTech LLC
530 New Los Angeles Ave, #115-105
Moorpark, CA 93021
United States
Please do not send a product back without first requesting and receiving return authorization. Products returned without prior authorization may not be accepted.
If your return is accepted, we will provide return instructions, including information about how and where to send your package.
For ordinary returns, including products ordered by mistake or products that are incompatible with the customer’s vehicle or configuration, the customer is responsible for return shipping costs. If we sent an incorrect product, or the product arrived damaged or defective, Elevation PerTech will cover the approved return shipping costs.
You can contact us with any return-related questions at returns@elevationpertech.com.
Damaged, Defective, or Incorrect Products
Please inspect your order promptly after delivery. If your product is damaged, defective, or different from what you ordered, contact us as soon as possible at returns@elevationpertech.com. Please include your order number, a description of the issue, and photographs when applicable so that we can evaluate the issue and make it right.
Non-Returnable Products
The following products generally cannot be returned:
- Products that have been installed, used, modified, altered, damaged, or improperly handled
- Electronic modules that have been installed, connected, programmed, modified, or damaged through incorrect wiring or installation
- Vehicle-specific products purchased for an incompatible vehicle, engine, transmission, ECU, or configuration after installation has been attempted
- Custom, personalized, special-order, or made-to-order products
- Clearance products, final-sale products, and gift cards
- Products missing original components, accessories, or packaging
Installed products may still qualify for evaluation if they are believed to be defective. Defective-product and warranty claims are evaluated separately from ordinary returns.
Contact us before purchasing if you have questions about vehicle or product compatibility.
Exchanges
The fastest way to receive a different product is to return the product you currently have. Once the return is accepted, you may place a separate order for the replacement product.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund has been approved.
If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.
Unless required by applicable law, original shipping charges are nonrefundable. Approved refunds may be reduced by return shipping costs when Elevation PerTech provided a return label for an ordinary return.
If more than 15 business days have passed since we approved your refund, contact us at returns@elevationpertech.com.
Nothing in this policy limits any rights or remedies available to you under applicable law.